Build market share through exceptional - and profitable - customer service

Sage CS/3 Distribution supports you in the drive to deliver levels of service that exceed customers' expectations, while closely managing your costs. It provides the necessary integrated processes and information flows to help you supply total quality in terms of products, service and after-sales support.

The order processing options within Sage CS/3 Distribution give you maximum flexibility in fulfilling customers' individual requirements on ordering and payment methods, order size, delivery times, and packaging and labelling.

At the same time, comprehensive reporting and evaluation of market trends, analysed by product, market sector and geography, give you a clear picture of where your best opportunities for profit lie.

Companies handling large volumes of orders over the telephone will be interested in the new telesales module, which can handle a multitude of requirements, including mail order and counter sales, in a variety of industries.

Focus your supply chain and your resources on customer satisfaction

Supplying excellence in service demands strong partner networks that are concentrated on continuous improvement in customer service. Sage CS/3 Distribution helps you manage a seamless flow of information and goods from supplier to end consumer. You will reduce inventory and manage stock to satisfy your customers in a cost-effective way.

Sage CS/3 Distribution keeps you fully in control, even in multiwarehouse environments, with real-time multisite views of current and expected stock and extensive inventory management features.

Create an effective purchasing strategy to reduce your financial commitment

An efficient purchasing strategy balances high customer service levels with minimal financial commitment. Through its extensive support for purchase requisitioning, Sage CS/3 Distribution helps you create a centrally managed, flexible purchasing operation that keeps you fully in control.

Cost-effective logistics management

Sage CS/3 Distribution now incorporates best-of-breed DPS LogiX Route Planning software. This means you can take a sales order, manage it through the manufacturing, pick and despatch processes, even across multiple locations,
and have a cost-effective delivery route planned for it that makes optimal use of your own or third-party transport resources.

Be fully alert to significant events

Being able to react quickly to occurrences or conditions that could potentially affect - or harm - your profitability or service levels is vital for sustained success. Sage CS/3 ‘sounds the alarm' by alerting your nominated person to respond to predefined business events, by your choice of eMail, phone, SMS, pager, fax, or over the web.