Balance costs against service levels

Sage Line 200 Distribution modules provide all the necessary integrated processes and information to enable you to deliver high levels of service that exceed customers’ expectations. You’ll maximise loyalty and retention, and build market share. At the same time, Sage Line 200 Distribution keeps you firmly in control of your outgoings, inventory and supplier relationships, so that excellent service is not achieved at the expense of profitability.

Be fully alert to significant events

In a fast-moving business environment, it’s essential that you react quickly to occurrences or patterns that could affect your profitability or service levels. Sage Line 200 ‘sounds the alarm’ by alerting the person best placed to respond to predefined business events, by your choice of eMail, phone, SMS, pager, fax, or over the web.

Build profitable, long-term relationships with your customers

You achieve closer management of customer contracts, with clear, accurate order tracking, flexible pricing, and options on ordering and payment methods, order size, delivery times, and packaging and labelling.

Where staff handle large volumes of calls, the Telesales option within Sage Line 200 helps them access full details on the customer, their order and their purchasing history and draw on up-to-date business information to offer efficient, personalised service.

Focus your own and suppliers’ resources on the needs of the customer

With Sage Line 200, your purchasing function receives comprehensive support to manage supplier contracts and to negotiate the favourable terms on delivery, cost and quality from your suppliers. A seamless flow of information across your supply chain, from supplier right through to end customer, helps you build the strong relationships that are essential for success in today’s networked economy.

You are kept fully informed on stock-holding, even in multiwarehouse environments, with real-time multisite views of current and expected stock and extensive inventory management features, to ensure you can deliver customer orders while minimising your costs.