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The Adaptus Returns and
Repairs system allows the user to record,
track and progress items returned for credit,
replacement or repair. The combination of
speed of entry, flexibility and online information
can help to improve the service to the customer
ensuring visibility of the returned product
throughout the return/repair cycle.
The system consists of
three modules, the first of which is the
Returns Logging Module.
This offers the facility to record and track
details of items returned by a customer
for credit or replacement and interfaces
directly to the Adaptus Telesales Order
Processing module. The second is the Utilities
Module, which holds additional reporting
and housekeeping functions. The third is
the Repairs Module,
which helps the user control and manage
the repair process, including interfaces
to the standard Sage Inventory and Bill
of Material modules. The advantages of the
system are detailed below.
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