The Adaptus Telesales system offers the user the opportunity to make the most of the contact with their customers. Whether the situation is proactive or reactive, the combination of speed, flexibility and information is bound to improve the service to the customer and maximise sales.

Although the system is primarily designed for sales order processing, it also includes a user definable marketing database.The advantages of the system are as follows:

Fast

The system provides a fast and efficient method of processing sales orders including the following features:
		Reduced keystrokes
		Pre-formatted Enquiries
		Order Pads
		Customer search facilities
		Default Warehouses
		Last order recall
		Product description ‘Wildcard’ search
		Create Customers from within Order Entry
		Automatic calculation of carriage charges

Back to top

Flexible

The system can be used in a variety of situations due to its flexibility:
		Structured data input, i.e. style/colour/size
		Proactive and reactive
		Input screens configured by user
		May be used in central or distributed sites
		Handles cold calling
		Create scheduled orders within order entry
		Data input sequence by user preference

Back to top

Reports

The system includes a variety of reports designed to buying activities of customers and the activities of users:
		Detail call analysis by customer
		Performance analysis by user
		Sales trend report
		Sales target analysis
		Diary report

Back to top

Enquiries

The system allows the user to access data, without leaving the Telesales module, including:
		Order Enquiry, including Customer Order No.
		Credit Checking
		Customer Order History
		Call History
		Buying Patterns
		Notes by customer or order

Back to top